Hakone Freepass “Hako Ticket” Plus (Hakone Area) Terms and Conditions
Hakone Freepass “Hako Ticket” Plus (Hakone Area) Terms and Conditions
Odakyu Hakone Co., Ltd.
As of April 1, 2024
The Hakone Freepass “Hako Ticket” Plus (Hakone Area) is sold as a set combining the Digital Hakone Freepass (Hakone Area and the “Hako Ticket.” These Terms and Conditions apply to the issuance and handling of the Hakone Freepass “Hako Ticket” Plus (Hakone Area).
1. Customers with this ticket may avail themselves of the services of both the “Hako Ticket” and the Digital Hakone Freepass (Hakone Area), respectively. Services are as described below.
(1) “HakoTicket”
|
Company name |
Facility |
Description of service |
|
Odakyu Resorts Co., Ltd. |
Hakone Yuryo |
Use of the large bath (Honden Yurakuan Oyu) |
|
Hakone Yutowa |
Use of the large bath (Tachiyori yu) |
|
|
Konohana no Yu |
Use of the large bath (Oyu) |
|
|
Fujita Kanko Inc. |
Hakone Kowakien Motoyu Mori no Yu |
Day use of Mori no Yu |
|
Hakone Kowakien Yunessun |
Entry to Yunessun (swimsuit area) |
|
|
Okadaya Fudosan Co., Ltd. |
Hakone Yumoto Yunosato-Okada Day Spa |
Use of Yunosato-Okada Day Spa |
|
Hakone Sightseeing Cruise Co., Ltd. |
Odakyu Hakone Lake Hotel Yubo Mayu no Mori |
Day use of hot spring |
|
Ichinoyu Co., Ltd. |
Sengokuhara Shinanoki Ichinoyu |
Day use of hot spring |
|
Sengokuhara Susukinohara Ichinoyu |
Day use of hot spring |
|
|
Seibu Prince Hotels Worldwide Inc. |
Day-trip Onsen Ryuguden (Ryokan) |
Use of hot spring |
|
Hakone-en Aquarium |
Entry to the facility |
|
|
Forest Adventure Co., Ltd. |
Hakone Putter Golf |
Use of putter golf course. Equipment rental (putters, balls, markers, score cards) |
|
Hakone Tozan Railway Co., Ltd. |
Hakone Gora Park |
Entry to the facility |
|
Fujico Co., Ltd. |
Mishima Skywalk |
Entry to the facility |
|
Hakone Town |
Hakone Town Natural Museum, Mori-no-fureai Hall |
Entry to the facility |
|
Hakone Sekisho and Museum |
Entry to the facility and exhibits |
|
|
Mokichi Okada Art and Culture Foundation |
Hakone Museum of Art |
Entry to the facility |
|
Ukai Co., Ltd. |
Hakone Venetian Glass Museum |
Entry to the facility |
|
Lalique Museum Hakone |
Entry to the facility |
|
|
Pierota Co., Ltd. |
Doll House Museum Hakone |
Entry to the facility |
|
Narukawa Art Foundation |
Narukawa Art Museum |
Entry to the facility |
|
Fujiya Hotel Co., Ltd. |
Hakone Ekiden Museum |
Entry to the facility |
(2) Digital Hakone Freepass (Hakone Area)
Transportation agency and transportation area
|
Transportation agency |
Transportation area |
|
|
Odakyu Electric Railway |
Railway |
boarding station to Odawara station (round trip) |
|
Odakyu Highway Bus |
Bus |
Between Motohakone-ko and Tomei Gotemba |
|
Hakone Tozan Railway |
Railway |
All lines |
|
Cable car |
All lines |
|
|
Ropeway |
All lines |
|
|
Hakone Tozan Bus |
Bus |
All lines in Hakone area (excluding scheduled tour buses) |
|
Tokai Bus |
Bus |
From Motohakone-ko (via Mishima Station) to Numazu Station |
|
Hakone Sightseeing Cruise |
Ferry |
All lines |
2. Place of sale
Sold through the EMot app provided by Odakyu Electric Railway Co., Ltd. and the EMot Online Ticket website
3. Available date of purchase
Sold from one month prior to date of use
4. Period of validity
Two days and Three days
5. Sales price
|
Name of ticket |
Ticket type |
Price |
|
|
Hakone Freepass “Hako Ticket” Plus (Hakone Area) |
2-day Ticket |
Adult |
11,000 |
|
Child |
3,500 |
||
|
3-day Ticket |
Adult |
13,400 |
|
|
Child |
4,500 |
||
Note: Child fare is for children 6–11 years old.
6. Efficacy
As stipulated in the General Terms and Conditions of Use for Digital Pass and the Digital Hakone Freepass (Hakone Area) Terms and Conditions, and for those services listed under 1 (1) above, the “Hako Ticket”, there are no restriction on the number of times the services can be used within the valid period.
7. Refunds
Because this is sold as a set combining the Digital Hakone Freepass (Hakone Area) and the “Hako Ticket,” individual refunds cannot be made for these products. Refunds are handled as shown below.
(1) Before start of trip
Passengers may obtain refunds by using the EMot app provided by Odakyu Electric Railway Co., Ltd. or via the EMot Online Ticket website. Amount remaining after deduction of a 220 yen per ticket refund fee will be refunded only within the valid period of both the Digital Hakone Freepass (Hakone Area) and the “Hako Ticket” and prior to start of use.
(2) After start of trip
(i) Prior to start of use of the “Hako Ticket,” for trips originating at any station between Odawara Station and Iriuda Station, and only when a request for refund is made between the point of embarkation and Hakone-Yumoto Station, normal passenger fare for the section actually traveled will be collected at the station where the request is made. The remaining amount after deducting a 220 yen per ticket refund fee will be refunded upon request by the passenger to the call center.
(ii) When a request is made due to suspension of service caused by inclement weather, etc., a refund will be made without charge upon request by the passenger to the call center only if the means of transport in question have not been used during the valid period. Note that refund amounts are as shown below.
|
Transportation agency |
2-Day Freepass |
3-Day Freepass |
||
|
Adult |
Child |
Adult |
Child |
|
|
Hakone Tozan Railway |
1,330 |
270 |
1,440 |
330 |
|
Hakone Tozan Cable Car |
360 |
80 |
390 |
100 |
|
Hakone Tozan Bus |
1,200 |
250 |
1,300 |
310 |
|
Tokai Bus |
30 |
10 |
30 |
10 |
|
Odakyu Highway Bus |
100 |
20 |
80 |
20 |
|
Hakone Sightseeing Cruise |
840 |
170 |
910 |
210 |
|
Hakone Ropeway all lines |
1,170 |
240 |
1,270 |
300 |
|
Sounzan to Owakudani |
590 |
120 |
640 |
150 |
|
Owakudani to Togendai |
590 |
120 |
640 |
150 |
|
Ubako to Togendai |
590 |
120 |
640 |
150 |
|
Sounzan to Ubako |
590 |
120 |
640 |
150 |
8. Place of refund
(1) Before start of trip
Passengers may obtain refunds by using the EMot app provided by Odakyu Electric Railway Co., Ltd. or via the EMot Online Ticket website.
(2) After start of trip
Passengers may request a refund through the call center.
Call Center
Mail address: support@emot.jp
Tel. +81-50-5835-2429 (9 a.m. to 5 p.m.)
9. Transfer
(1) The Hakone Freepass “Hako Ticket” Plus (Hakone Area) may be transferred according to the method stipulated in the EMot Terms of Service and the General Terms and Conditions of Use for Digital Pass.
(2) Regardless of the Digital Hakone Freepass Terms and Conditions, because the Hakone Freepass “Hako Ticket” Plus (Hakone Area) is sold as a set combining the Digital Hakone Freepass (Hakone Area) and the “Hako Ticket,” neither of these products may be transferred separately.
10. Handling of Digital Hakone Freepass (Hakone Area)
Handling of the Digital Hakone Freepass (Hakone Area) is governed by the Digital Hakone Freepass (Hakone Area ) Terms and Conditions as stipulated separately by Hakone Tozan Railway Co., Ltd. However, refunds shall be handled as stipulated in these Terms and Conditions.
11. Others
(1) Some facilities may offer a discount upon presentation of the Digital Hakone Freepass (Hakone Area). Please contact the specific facility for details. Facilities offering discounts are subject to change.
(2) Please check each facility’s website for information on business hours and other details of facilities available for use with the Hakone Freepass “Hako Ticket” Plus (Hakone Area).
(3) Matters not stipulated in these Terms and Conditions shall be governed by the Passenger Operation Regulations and the Digital Hakone Freepass (Hakone Area) Terms and Conditions as stipulated separately by Hakone Tozan Railway Co., Ltd., and the provisions of the EMot Terms of Service and the General Terms and Conditions of Use for Digital Pass as stipulated separately by the Odakyu Electric Railway Co., Ltd.
External Links
Hakone Freepass Terms and Conditions
Hakone Tozan Railway Co., Ltd.
As of April 18, 2023
3 days: Adult 5,400 yen, Child 1,250 yen
*Same as Hakone Freepass
End
As of April 18, 2023
１ Transportation agency and Transportation area
| Transportation agency | Transportation area | |
|---|---|---|
| ODAKYU Highway Bus | Bus | Motohakone-ko to Tomei Gotemba |
| Hakone Tozan Railway | Railway | All lines |
| Cable Car | All lines | |
| Ropeway | All lines | |
| Hakone Tozan Bus | Bus | All lines in Hakone area (excluding scheduled-sightseeing bus) |
| Tokai Bus | Bus | Motohakone-ko to Mishima station to Numazu station |
| Hakone Ropeway | Ropeway | All lines |
| Hakone Sightseeing Cruise | Ferry | All lines |
２ Place of sale
Purchase is available through the "EMot" application and "EMot Online Ticket" website provided by Odakyu Electric Railway.３ Available date of purchase
Available from one month prior to the date of use.４ Period of validity
2 days and 3 days５ Passenger fare
2 days: Adult 5,000 yen, Child 1,000 yen3 days: Adult 5,400 yen, Child 1,250 yen
*Same as Hakone Freepass
６ Efficacy
In addition to the provisions of the General Terms of Use for Digital Pass, there is no restriction on the route or the number of times you can travel within the Hakone area beyond Odawara Station, as long as the pass is valid.７ Stopover
No restrictions８ Change of traveling section
Not available because of no restrictions on the route or the number of times you can travel.９ Refunds
1)Before start of trip
A handling fee of 220 yen per card will be deducted and the remaining amount will be refunded.2)After start of trip
- The fare will be refunded only when the customer starts travelling from a station between Odawara station and Iriuda station, AND when the request is made at a station between the boarding station and Hakone-Yumoto Station. The remaining amount after deducting a handling fee of 220 yen per ticket will be refunded upon request by the customer to the call center.
- In the event of cancellation due to inclement weather, etc., a refund will be made without charge as long as the transportation service has not been used during the validity period. The refund amount is shown in the table below. [unit：yen]
Transportation agency 2 days valid 3 days valid Adult Child Adult Child Hakone Tozan Railway １，３３０ ２７０ １，４４０ ３３０ Hakone Tozan Cable Car ３６０ ８０ ３９０ １００ Hakone Tozan Bus １，２００ ２５０ １，３００ ３１０ Hakone Sightseeing Cruise ８４０ １７０ ９１０ ２１０ Hakone Ropeway １，１７０ ２４０ １，２７０ ３００ ODAKYU Highway Bus １００ ２０ ８０ ２０ Tokai Bus ３０ １０ ３０ １０ - If a part of the ropeway is closed due to a malfunction, it will be refunded as shown in the table below. [unit：yen]
Suspended section 2 days valid 3 days valid Adult Child Adult Child Sounzan to Owakudani 590 120 640 150 Owakudani to Togendai 590 120 640 150 Ubako to Togendai 590 120 640 150 Sounzan to Ubako 590 120 640 150
１０ Place of refund
1)Before start of trip
The ticket will be refunded to the customer through the "EMot" application and "EMot Online Ticket" website provided by Odakyu Electric Railway.2)After start of trip / Change of trains (onward journey)
Refunds will be made upon request by the customer to the call center.１１ Others
- Some facilities offer discounts when you present your Digital Hakone Freepass. Please inquire at each facility for discount details. Facilities that offers discount is subject to change.
- Other issues regarding the use of ticket, will be subject to the provisions of the Passenger Operation Regulations and the EMot Terms of Service and General Terms of Use for Digital Pass.
End