Terms and Conditions

 

Digital Hakone Freepass Terms and Conditions

Odakyu Hakone Co., Ltd.
As of April 1, 2024

１ Transportation agency and Transportation area

Transportation agency Transportation area
ODAKYU Highway Bus Bus Motohakone-ko to Tomei Gotemba
Hakone Tozan Railway Railway All lines
Cable Car All lines
Ropeway All lines
Hakone Tozan Bus Bus All lines in Hakone area (excluding scheduled-sightseeing bus)
Tokai Bus Bus Motohakone-ko to Mishima station to Numazu station
Hakone Ropeway Ropeway All lines
Hakone Sightseeing Cruise Ferry All lines

２ Place of sale

Purchase is available through the "EMot" application and "EMot Online Ticket" website provided by Odakyu Electric Railway.

３ Available date of purchase

Available from one month prior to the date of use.

４ Period of validity

2 days and 3 days

５ Passenger fare

2 days: Adult 5,000 yen, Child 1,000 yen
3 days: Adult 5,400 yen, Child 1,250 yen
*Same as Hakone Freepass

６ Efficacy

In addition to the provisions of the General Terms of Use for Digital Pass, there is no restriction on the route or the number of times you can travel within the Hakone area beyond Odawara Station, as long as the pass is valid.

７ Stopover

No restrictions

８ Change of traveling section

Not available because of no restrictions on the route or the number of times you can travel.

９ Refunds

1)Before start of trip

A handling fee of 220 yen per card will be deducted and the remaining amount will be refunded.

2)After start of trip

  1. The fare will be refunded only when the customer starts travelling from a station between Odawara station and Iriuda station, AND when the request is made at a station between the boarding station and Hakone-Yumoto Station. The remaining amount after deducting a handling fee of 220 yen per ticket will be refunded upon request by the customer to the call center.
  2. In the event of cancellation due to inclement weather, etc., a refund will be made without charge as long as the transportation service has not been used during the validity period. The refund amount is shown in the table below. [unit：yen]
    Transportation agency 2 days valid 3 days valid
    Adult Child Adult Child
    Hakone Tozan Railway １，３３０ ２７０ １，４４０ ３３０
    Hakone Tozan Cable Car ３６０ ８０ ３９０ １００
    Hakone Tozan Bus １，２００ ２５０ １，３００ ３１０
    Hakone Sightseeing Cruise ８４０ １７０ ９１０ ２１０
    Hakone Ropeway １，１７０ ２４０ １，２７０ ３００
    ODAKYU Highway Bus １００ ２０ ８０ ２０
    Tokai Bus ３０ １０ ３０ １０
  3. If a part of the ropeway is closed due to a malfunction, it will be refunded as shown in the table below. [unit：yen]
    Suspended section 2 days valid 3 days valid
    Adult Child Adult Child
    Sounzan to Owakudani 590 120 640 150
    Owakudani to Togendai 590 120 640 150
    Ubako to Togendai 590 120 640 150
    Sounzan to Ubako 590 120 640 150

１０ Place of refund

1)Before start of trip

The ticket will be refunded to the customer through the "EMot" application and "EMot Online Ticket" website provided by Odakyu Electric Railway.

2)After start of trip / Change of trains (onward journey)

Refunds will be made upon request by the customer to the call center.

１１ Others

  • Some facilities offer discounts when you present your Digital Hakone Freepass. Please inquire at each facility for discount details. Facilities that offers discount is subject to change.
  • Other issues regarding the use of ticket, will be subject to the provisions of the Passenger Operation Regulations and the EMot Terms of Service and General Terms of Use for Digital Pass.

End

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