Terms and Conditions

 

Digital Hakone Freepass Terms and Conditions


 
Odakyu Electric Railway Co., Ltd.
As of April 1, 2024

１ Transportation agency and Transportation area

Transportation agency Transportation area
Odakyu Electric Railway Railway boarding station to Odawara station (round trip)
ODAKYU Highway Bus Bus Motohakone-ko to Tomei Gotemba
Hakone Tozan Railway Railway All lines
Cable Car All lines
Ropeway All lines
Hakone Tozan Bus Bus All lines in Hakone area (excluding scheduled-sightseeing bus)
Tokai Bus Bus Motohakone-ko to Mishima station to Numazu station
Hakone Sightseeing Cruise Ferry All lines

２ Place of sale

Purchase is available through the "EMot" application and "EMot Online Ticket" website provided by Odakyu Electric Railway.

３ Available date of purchase

Available from one month prior to the date of use.

４ Period of validity

2 days and 3 days

５ Passenger fare

Listed on "product page of Odakyu's discount ticket website. (same price as Hakone Freepass)

６ Efficacy

In addition to the provisions of the General Terms of Use for Digital Pass, the pass is valid only for one round trip between the boarding station and Odawara station on the Odakyu lines, and there is no restriction on the route or the number of times you can travel within the Hakone area beyond Odawara Station, as long as the pass is valid. However, upon completion of travel at the final destination station, the ticket will cease to be effective upon performing the exit operation of the electronic ticket.

７ Stopover

No restrictions

８ Change of traveling section

1)If offered on outward journey

The remaining amount after subtracting the normal passenger fare for the actual traveled section from the already collected passenger fare will be refunded.
*NOTE: Customers will be asked to purchase a new “Digital Hakone Freepass (new ticket)” from new departing station, after paying the fare for the actual journey at the station. The full amount of the “Digital Hakone Freepass (old ticket)” will be refunded without charge upon request by the customer to the call center.

2)If offered on return journey

A separate normal passenger fare will be collected for the changed section.

９ Optional ticket “Bun-jou-shou”

1)

When a passenger holding a Digital Hakone Freepass that departs from Shinjuku Station requests to use the ODAKYU Highway Bus between Shinjuku Station and Tomei Gotemba, Gotemba Premium Outlets® or HOTEL CLAD , an optional ticket "Bun-jou-shou" will be issued and the passenger will be allowed to board the bus.

2)Place of sale

Hakone Tozan Bus Togendai Information Center / Sengoku Information Center, ODAKYU Highway Bus Gotemba Office, Odakyu Travel (excluding some stores)、Fujisan Gotemba / Hakone Tourist Information Center, Izu Hakone Bus Hakone-en Information Center, Hakone Venetian Glass Museum,, Shinjuku Highway Bus Terminal (Busta Shinjuku) however, a crew member can sell if the passenger requests it at the time of boarding.

3)Passenger fare

Shinjuku station to Tomei Gotemba (one-way)
Adult 1,000 yen / Child 500 yen

１０ Refunds

1)Before start of trip

A handling fee of 220 yen per card will be deducted and the remaining amount will be refunded.

2)After start of trip

  1. Only when a request is made between the outbound boarding station and Hakone-Yumoto station, the fare for the actual traveled section will be paid at the requesting station, and the remaining amount after deducting a handling fee of 220 yen per ticket will be refunded upon request by the customer to the call center.
  2. In the event of cancellation due to inclement weather, etc., a refund will be made without charge as long as the transportation service has not been used during the validity period. The refund amount is shown in the table below. [unit：yen]
    Transportation agency 2 days valid 3 days valid
    Adult Child Adult Child
    Hakone Tozan Railway １，３３０ ２７０ １，４４０ ３３０
    Hakone Tozan Cable Car ３６０ ８０ ３９０ １００
    Hakone Tozan Bus １，２００ ２５０ １，３００ ３１０
    Hakone Sightseeing Cruise ８４０ １７０ ９１０ ２１０
    Hakone Ropeway １，１７０ ２４０ １，２７０ ３００
    ODAKYU Highway Bus １００ ２０ ８０ ２０
    Tokai Bus ３０ １０ ３０ １０
  3. If a part of the ropeway is closed due to a malfunction, it will be refunded as shown in the table below. [unit：yen]
    Suspended section 2 days valid 3 days valid
    Adult Child Adult Child
    Sounzan to Owakudani 590 120 640 150
    Owakudani to Togendai 590 120 640 150
    Ubako to Togendai 590 120 640 150
    Sounzan to Ubako 590 120 640 150

１１ Place of refund

1)Before start of trip

The ticket will be refunded to the customer through the "EMot" application and "EMot Online Ticket" website provided by Odakyu Electric Railway.

2)After start of trip / Change of trains (onward journey)

Refunds will be made upon request by the customer to the call center.

１２ Others

  • Some facilities offer discounts when you present your Digital Hakone Freepass. Please inquire at each facility for discount details. Facilities that offers discount is subject to change.
  • Other issues regarding the use of ticket, will be subject to the provisions of the Passenger Operation Regulations and the EMot Terms of Service and General Terms of Use for Digital Pass.

End

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