Digital Hakone Freepass Terms and Conditions(Odakyu line round-trip ticket include)_Revision Date 1/10/2025

 

Digital Hakone Freepass Terms and Conditions


 
Odakyu Electric Railway Co., Ltd.
As of October 1, 2025

１ Transportation agency and Transportation area

Transportation agency Transportation area
Odakyu Electric Railway Railway boarding station to Odawara station (round trip)
Odakyu Hakone Railway All lines
Cable Car All lines
Ropeway All lines
Sightseeing Ferry All lines
Hakone Tozan Bus Bus All lines in Hakone area (excluding scheduled-sightseeing bus)
Tokai Bus Bus Motohakone-ko to Mishima station to Numazu station
ODAKYU Highway Bus Bus All lines in Hakone area
Tourist Facility
 Hakone Gora Park


２ Place of sale

Purchase is available through the "EMot" application and "EMot Online Ticket" website provided by Odakyu Electric Railway.

３ Available date of purchase

Available from one month prior to the date of use.

４ Period of validity

2 days and 3 days

５ Passenger fare

Listed on "product page of Odakyu's discount ticket website. (same price as Hakone Freepass)

６ Efficacy

  • In addition to the provisions of the General Terms of Use for Digital Pass, the pass is valid only for one round trip between the boarding station and Odawara station on the Odakyu lines, and there is no restriction on the route or the number of times you can travel within the Hakone area beyond Odawara Station, as long as the pass is valid. However, upon completion of travel at the final destination station, the ticket will cease to be effective upon performing the exit operation of the electronic ticket.
  • For Gora Park, there is no limit on the number of entries within the validity period.

７ Stopover

No restrictions

８ Change of traveling section

1)If offered on outward journey

The remaining amount after subtracting the normal passenger fare for the actual traveled section from the already collected passenger fare will be refunded.
*NOTE: Customers will be asked to purchase a new “Digital Hakone Freepass (new ticket)” from new departing station, after paying the fare for the actual journey at the station. The full amount of the “Digital Hakone Freepass (old ticket)” will be refunded without charge upon request by the customer to the call center.

2)If offered on return journey

A separate normal passenger fare will be collected for the changed section.

９ Optional ticket “Bun-jou-shou”

1)

When a passenger holding a Digital Hakone Freepass that departs from Shinjuku Station requests to use the ODAKYU Highway Bus between Shinjuku Station and Tomei Gotemba, Gotemba Premium Outlets® or HOTEL CLAD , an optional ticket "Bun-jou-shou" will be issued and the passenger will be allowed to board the bus.

2)Place of sale

Hakone Tozan Bus Togendai Information Center / Sengoku Information Center, ODAKYU Highway Bus Gotemba Office, Odakyu Travel (excluding some stores)、Fujisan Gotemba / Hakone Tourist Information Center, Izu Hakone Bus Hakone-en Information Center, Hakone Venetian Glass Museum,, Shinjuku Highway Bus Terminal (Busta Shinjuku) however, a crew member can sell if the passenger requests it at the time of boarding.

3)Passenger fare

Shinjuku station to Tomei Gotemba (one-way)
Adult 1,400 yen / Child 700 yen

１０ Refunds

1)Before start of trip

A handling fee of 220 yen per card will be deducted and the remaining amount will be refunded.

2)After start of trip

  1. Only when a request is made between the outbound boarding station and Hakone-Yumoto station, the fare for the actual traveled section will be paid at the requesting station, and the remaining amount after deducting a handling fee of 220 yen per ticket will be refunded upon request by the customer to the call center.
  2. In the event of cancellation due to inclement weather, etc., a refund will be made without charge as long as the transportation service has not been used during the validity period. The refund amount is shown in the table below. [unit：yen]
    Transportation agency 2 days valid 3 days valid
    Adult Child Adult Child
    Hakone Tozan Railway １，２９０ ２７０ １，４００ ３３０
    Hakone Tozan Cable Car ５１０ １５０ ５４０ １７０
    Hakone Ropeway １，６４０ ４７０ １，７５０ ５３０
    Hakone Sightseeing ferry １，１８０ ３４０ １，２５０ ３８０
    Hakone Tozan Bus １，１７０ ２２０ １，２８０ ２８０
    Tokai Bus ４０ １０ ４０ １０
    ODAKYU Highway Bus １５０ ６０ １２０ ６０
  3. If a part of the ropeway is closed due to a malfunction, it will be refunded as shown in the table below. [unit：yen]
    2 days valid 3 days valid

    Adult

    		 Child Adult Child
    ８２０ ２４０ ８８０ ２７０
  4. There will be no refunds even if Gora Park is closed.

１１ Place of refund

1)Before start of trip

The ticket will be refunded to the customer through the "EMot" application and "EMot Online Ticket" website provided by Odakyu Electric Railway.

2)After start of trip / Change of trains (onward journey)

Refunds will be made upon request by the customer to the call center.

１２ Others

  • Some facilities offer discounts when you present your Digital Hakone Freepass. Please inquire at each facility for discount details. Facilities that offers discount is subject to change.
  • Other issues regarding the use of ticket, will be subject to the provisions of the Passenger Operation Regulations and the EMot Terms of Service and General Terms of Use for Digital Pass.

End

External Links