Terms and Conditions

 

Digital OWAKUDANI 2－Day Pass Terms and Conditions

 

Odakyu Hakone Co., Ltd.

As of April 1, 2024

 

1.        Transportation agency and Transportation area

 

2.        Place of sale
Sold through the EMot app provided by Odakyu Electric Railway Co., Ltd. and the EMot Online Ticket website.

3.        Available date of purchase
Sold from one month prior to date of use

4.        Period of validity
Two days

5.        Passenger fare
Adult: 3,700 yen  Child: 980 yen
(Same amount as the  Digital OWAKUDANI 2－Day Pass )

6.        Efficacy
In addition to the provisions of the General Terms and Conditions of Use for Digital Pass , there is no restriction on the routes or number of times you can travel within the through transport area during the valid period of the ticket.

7.        Stopover
No restrictions

8.        Change of traveling section
Not handled, because there are no restrictions on the routes or number of times you can travel.

9.        Refunds

(1)     Before start of trip
Amount remaining after deduction of a 220 yen per ticket refund fee will be refunded.

(2)     After start of trip

(i)       For trips originating at any station between Odawara Station and Iriuda Station, and only when a request for refund is made between the point of embarkation and Hakone Yumoto Station, normal passenger fare for the section actually traveled will be collected at the station where the request is made. The remaining amount after deducting a 220 yen per ticket refund fee will be refunded upon request by the passenger to the call center.

(ii)    When a request is made due to suspension of service caused by inclement weather, etc., a refund will be made without charge only if the means of transport in question have not been used during the valid period. Note that refund amounts are as shown below.

 

(In Japanese yen)

Transportation agency	Adult	Child
Hakone Tozan Railway	1,220	340
Hakone Tozan Cable Car	770	210
Hakone Ropeway	1,520	450

 

10.    Place of refund

(1)     Prior to start of trip
Passengers may obtain refunds by using the EMot app provided by Odakyu Electric Railway Co., Ltd. or via the EMot Online Ticket website.

(2)     After start of trip
Passengers may request a refund through the call center.

 

11.    Others

(1)     The entry fee to Hakone Gora Park will be waived for those presenting their Tozan Train & Ropeway Digital Owakudani Ticket.

(2)     Other matters are handled in accordance with the Conditions of Carriage stipulated by the transport being used, and by the provisions of the EMot Terms of Service and the Digital Pass Basic Terms of Use stipulated by Odakyu Electric Railway Co., Ltd.

 

External Links

・EMot Terms of Service

・General Terms and Conditions of Use for Digital Pass

・Click here for the terms and conditions of each transportations service.